
FAQs
Frequently Asked Questions
What are the key specifications of the UrbanTick Torque?
The key specs are:
- Movement: Quartz
- Case material: Alloy
- Band material: Stainless steel bracelet
- Water resistance: 3 ATM / 30 m (splash & rain resistance only)
- Case diameter: 43 mm
- Case thickness: 11 mm
- Band width: 22 mm
- Band length: 220 mm
- Weight: 134 g
- Glass: Mineral reinforced glass
- Feature: Date display
Is the watch safe to wear in the rain or while washing hands?
Yes — the watch is rated 3 ATM / 30 meters, so it can withstand splashes, rain, and moisture exposure in everyday situations.
However, it is not suitable for swimming, bathing, diving, or being submerged in water.
What comes included in the package, and what are the warranty & return policies?
The package includes:
- 1 × UrbanTick Torque watch
- 1 × Branded gift box
- 1 × User manual
- 1 × Warranty card
Warranty & returns:
- 12+6 month warranty covering defects in the movement
- There is also a 10-day replacement policy in case of manufacturing defects. (counted from delivery)
- Free worldwide shipping (5–10 business days)
How can I adjust the bracelet (change its size) to fit my wrist?
- The stainless steel band includes removable links — you (or a watch technician) can remove or add links to adjust the length.
- Use a proper link-removal tool or have it done by a professional to avoid scratching or damaging the bracelet.
- After adjusting, ensure the clasp closes securely and the fit is comfortable (not too tight, not too loose).