Shipping & Returns

Shipping Policy

At Urban Tick, we are committed to delivering your orders quickly, safely, and discreetly across India.

Shipping Time

  • Orders are usually processed within 24–48 hours after confirmation.
  • Delivery timelines may vary depending on your location:
    • Metro Cities: 2–5 business days
    • Other Locations: 4–8 business days

Shipping Charges

  • We offer Free Shipping on selected orders and promotional offers.
  • Any applicable shipping charges will be displayed at checkout.

Order Tracking

Once your order is shipped, you will receive a tracking link via SMS or email to monitor your shipment in real time.

COD (Cash on Delivery)

COD is available on eligible orders and locations.

Delays

During sales, holidays, or unforeseen courier delays, deliveries may take slightly longer than usual. We appreciate your patience and understanding.


Returns & Refund Policy

Your satisfaction matters to us.

Return Eligibility

We accept returns only for:

  • Damaged products
  • Wrong items received
  • Missing items in the package

To request a return, please contact us within 7 days of delivery with clear photos/videos of the issue.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for returns or exchanges once opened or used.

Refund Process

  • Once the return is approved and inspected, refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method or bank account.

Exchange Policy

Exchanges are subject to product availability.

Contact Support

For any shipping or return-related queries, please contact our support team through the Contact Us page or official support channels.
+91 9780000529
Urbantick25@gmail.com