Return, Replacement & Refund Policy

Return & Replacement Eligibility

We offer replacements only in the following cases:

• Product received with a manufacturing defect.
• Product malfunctioning due to a company defect.
• Damaged product received.
• Wrong item received.
• Missing item(s) in the package.

To request a replacement or return, please contact us within 7 days of delivery with clear photos and/or videos showing the issue.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return, replacement, or exchange once opened, used, or damaged due to improper handling.

Replacement Process

Once your request is reviewed and approved, a replacement will be arranged subject to product availability. Our team may request additional information or evidence to verify the issue before processing the replacement.

Refund Process

Refunds will only be provided in cases where a replacement cannot be arranged.

Once approved and inspected, refunds will be processed within 5–7 business days and credited to the original payment method or designated bank account.

Exchange Policy

Exchanges are subject to product availability and are applicable only for the eligible cases mentioned above.

Contact Support

For any shipping, return, replacement, or refund-related queries, please contact our support team.